All Service & availability articles
-
Grocer 33Morrisons Eccles staff show ‘purpose’ as rivals struggle
Morrisons took the win – its first since late May – with a score 16 points ahead of its nearest challenger
-
Grocer 33
Waitrose ends Sainsbury’s Grocer 33 winning streak
Waitrose York was ‘beautifully presented’: light, modern and clean
-
Grocer 33
Sainsbury’s winning streak is extended to fourth week
Solihull store win means it’s four on the trot for Sainsbury’s in our mystery shopping competition
-
News
Sainsbury’s Grocer 33 scores reveal dramatic improvement in service
For the fourth week in a row, Sainsbury’s has claimed the top spot, making it the only winner so far in the Grocer 33 year
-
News
Allwyn to scrap monthly lease fees for some retailers under National Lottery licence
Allwyn also intends to maintain commission levels for draw-based games, scratchcards and prize payments
-
Grocer 33
Sainsbury’s on a winning streak with excellent staff
Sainsbury’s marked its third consecutive win with its Bodmin store
-
News
Ocado ‘gaining customers from the discounters’
The online supermarket this week posted a 10.6% increase in active customers
-
Grocer 33
Excellent staff seal the win for Sainsbury’s in Dundee
Sainsbury’s was also ‘extremely clean’ and spacious with helpful signage
-
News
AF Blakemore signs up Relex to automate forecasting and replenishment
It will replace AF Blakemore’s previous manual methods with spreadsheets and overlapping multiple ERP systems with AI and machine-learning based analytics
-
News
Self-checkouts causing customer service levels to fall
Average customer service scores fell by an average 1.2ppts in the Grocer 33 annual mystery shopping survey
-
Grocer 33
Sainsbury’s kicks off new Grocer 33 year with a win on service
Displays at the winning Sainsbury’s store were tidy and well-stocked
-
Comment and Opinion
Proof that self-checkouts are causing a decline in customer service
Many customers want to interact with a human being at the checkout
-
Grocer 33
Tesco Droylsden comes out top in almost every mystery shopping category
The Manchester Road store had “a very pleasant atmosphere with friendly, helpful staff and easy to locate items”
-
Grocer 33
Waitrose staff, availability and cleanliness impress
The store was clean and tidy, as well as being easy to navigate with clear and prominent shelf-edge labels
-
Grocer 33
‘Inviting, clean’ Waitrose wins in a week of low scores
Waitrose staff were easy to find and one customer service agent was ‘super helpful’, our shopper said
-
Grocer 33
Sainsbury’s impresses with ‘happy’ staff and good stock
Shop floor staff were easy to find, very friendly, and happy to help find an item
-
Grocer 33
‘Attractive’ Waitrose store wins Leeds mystery shop despite IT glitch issues
Waitrose prevailed despite IT troubles leading to availability issues across its estate
-
Grocer 33
Fully stocked Morrisons in Peckham wins our Grocer 33 mystery shop
The full basket was its second of the year and only the sixth achieved across all the retailers in the first 47 weeks of the competition
-
Grocer 33
Full marks for service at winning Cornish Waitrose
The store, which has a small local population but a strong uptick in trade over the summer, scored 76 points overall
-
Grocer 33
Morrisons delivers a ‘good feel’ with high standards
Morrisons Cwmbran took the crown on service and availability this week, thanks to excellent store standards
